Services
Saint Tracy offers a one year warranty on all our rings against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Saint Tracy representative.
This warranty covers the replacement of damaged or lost stones for a year.
It also covers the cleaning and polishing of your ring for 1 year
You only pay for the shipping to and fro
We inspect our rings before shipment to ensure that you receive the best quality.. In the rare event that your item has a defect, please contact a customer service representative at info@sainttracylondon.com, and we will be happy to assist you in getting your item repaired. Please include your order number and contact information in your communications with us.
Saint Tracy reserves the right to void the warranty on any item that shows signs of modification, abuse or damage beyond “normal wear”, as deemed by our jewelry professionals.
We will not be responsible for lost or stolen items.
Some examples of common jewelry issues that would not be considered manufacturing defects include
1. Discoloration due to exposure to chemicals, makeup, chlorine, hottub or bathing
For any questions, please email us at info@sainttracylondon.com
14 DAYS EXCHANGE POLICY
Your Satisfaction is very important to us. SAINT TRACY offers a 14 days Exchange policy if the ring you bought is too big or too small. We are happy to exchange the ring, upgrade the ring where you make up for the difference in price. We will however not refund money paid.
NOTE: For every exchange/ return, client will pay Handling fee of 13 pounds and delivery fee of 7 pounds making it a total of 20 pounds.
• The item must be returned in a new and unworn condition (no damage, no wear).
• You will be responsible for the return shipping cost.
Here’s what you need to know if your ring doesn’t immediately fit
First and foremost, gentlemen, ensure that you buy your rings from a store that has a exchange policy like Saint Tracy because we may have the same ring in a different size and will gladly exchange it for you. Our Exchange Policy is 14 days from date of purchase, please propose as soon as you buy the ring. After 14 days, we can no longer exchange any ring.
Return Process
To request a return, kindly send a DM on Instagram to @sainttracylondon or Whatsapp +447377017226 our customer service reps will follow up with you
NO RETURN OR EXCHANGE FOR RINGS ON PROMO. FOR A RETURN OR EXCHANGE, CUSTOMER WILL PAY THE FULL PRICE OF ITEM
Jewellery Tag
The item being returned must have the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.
Important Note: Package returned without consent will not be accepted!
FINAL SALE
"Final Sale" items cannot be returned. Merchandise is sold as-is and without warranties. SAINT TRACY is not responsible for defects or repairs. Some products may be irregular or imperfect. SAINT TRACY is not responsible for quality and repair cost.