Return Policy

14 DAYS EXCHANGE POLICY

YOUR SATISFACTION IS VERY IMPORTANT TO US.

SAINT TRACY OFFERS A 14 DAYS FREE EXCHANGE POLICY, JUST IN CASE YOU GOT A WRONG SIZE. 

SAINT TRACY DOES NOT REFUND PAYMENT AFTER PURCHASE. PLEASE MAKE SURE YOU ARE SATISFIED WITH YOUR PURCHASE BEFORE MAKING PAYMENT. 

• The item must be returned in a new and unworn condition (no damage, no wear).

• You will be responsible for the return shipping cost.

NOTE: For every exchange/ return, client will pay Handling fee of 13 pounds and delivery fee of 7 pounds making it a total of 20 pounds.

 

Here’s what you need to know if your ring doesn’t immediately fit

First and foremost, gentlemen, ensure that you buy your rings from a store that has an exchange policy like Saint Tracy London because we may have the same ring in a different size and will gladly exchange it for you. Our Exchange Policy is 14 days from date of purchase, please propose as soon as you buy the ring. All exchanges must take place within 14 days of purchase. After 14 days, we can no longer exchange any ring.  

RETURN PROCESS

To request a return, kindly send a DM on Instagram to @sainttracylondon or Whatsapp +447377017226 our customer service reps will follow up with you 

NO RETURN OR EXCHANGE FOR RINGS ON PROMO. FOR A RETURN OR EXCHANGE, CUSTOMER WILL PAY THE FULL PRICE OF ITEM

JEWELLERY TAG

The item being returned must have the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.

Important Note: Package returned without consent will not be accepted!